Shipping policy

Order Confirmation

As soon as you place your order you will receive an order confirmation email.  This means that we have received your order in our system and charged your credit card for the purchase. If your item is on backorder or unavailable, we will contact you by email within 24 hours. If your order is in stock, we will process it immediately.

Low Price Guarantee

We are committed to offering competitive pricing. If you find the exact same item advertised online at a lower price by a reputable and authorized dealer, we will match that advertised price.

The item must be identical (same manufacturer, model number, size, finish, and specifications) and currently available for purchase. The lower price must be publicly advertised online and verifiable at the time of the request. Written quotes, private offers, auction sites, marketplace sellers, clearance sales, closeouts, liquidation sales, and pricing errors do not qualify.

We reserve the right to verify the advertised price and determine dealer eligibility.

Freight Charges

All freight charges calculated on the site are estimates only. Charges quoted are for standard commercial addresses where freight is delivered to your dock. No special services are assumed at that time. In case of freight differences we will notify you immediately. Transit times depend on the destination zip code and are estimates only. We are NOT ABLE to guarantee transit time to your location unless Guaranteed Shipping was purchased in advance. 

Order Shipment/Delivery

Shipping times may vary by product and are typically listed on the product page when applicable. Most of our items ship out in 10–15 business days. We also offer over 2,000 quick-ship items that usually ship out within 5 business days. Custom orders and most booth orders may require longer lead times of 6–12 weeks, depending on the specific items and order details. If time is a concern please contact us at (844) 480.0855 for approximated delivery date. In some cases we can also assist you with rush orders. 

Once your order is shipped a confirmation email will be sent with tracking information. Our customer service department will be happy to help you with any concerns at (844) 480.0855 or email us at orders@rfplus.com.

Having access to over 30,000 products mean your order may not ship complete from one warehouse or at the same time. If this is the case our team with reach out with separate tracking numbers and a detailed packing slip for each shipment.

Cancellations

Orders may be cancelled by phone or by email if production on the items have not begun, or if the items have not shipped from the supplier's warehouse yet. Once your order has been shipped, it cannot be cancelled.

Returns and Refunds

There is a 35% restocking fee for all non-custom orders that are returned and the customer must pay for the return shipping. All items must be returned in original manufacturer's boxes and will be inspected at time of arrival. You will also be responsible for packing the items, and the cost of doing so. Therefore, it is your responsibility to keep the original manufacturer's boxes and packing materials. In case of damage to the returned product, you will be charged the item's full price as appears on the original order.

Return requests must be submitted immediately upon delivery. Returned items must be received by the supplier within the supplier’s required return window, which may be as short as 7 days from delivery

Returns received outside the supplier’s required return window will not be accepted.

Custom orders cannot be returned.

For customer remorse returns please do the following:

    • Notify us within 14 days of receipt of the items if you desire a return
    • Repackage merchandise in original packaging. Items must be carefully packaged to achieve new salable condition upon return.
    • When all packaging is done to requirements above, contact us directly to arrange the return shipping.  We will schedule the pick-up.
    • Return shipping charges will be deducted from your credit if one is ultimately issued upon passing inspection of the returned merchandise.
    • Credit can only be extended when complete shipment has been returned to the warehouse and inspected to be in new salable condition.  

    Refunds will only be issued to the original credit card that you used when placing your order, unless orders were paid by check. 

    Delivery Process and Damage Claims
    INSPECT ALL ORDERS WHEN DELIVERED

    Customer agrees to inspect all packaging and open and inspect all merchandise immediately upon delivery and photograph and report any damage to packaging or merchandise in writing to the driver on the delivery paperwork before the driver leaves the premises and immediately inform Restaurant Furniture Plus (RFP).   Furthermore, any concealed damage must be photographed and reported to RFP within 3 calendar days.  Any damaged merchandise must be retained with its original packaging for possible return until notified otherwise by RFP.  Customer acknowledges that failure to follow these procedures will nullify and invalidate any claim submitted for damages. 

    After these steps are followed, we will get replacement items to you immediately, free of charge.  Sometimes replacement items will not be sent to you until the supplier receives the damaged goods. RestaurantFurniturePlus.com is always on your side and will work hard to make every return fast and painless.

    Click here for full Receiving Instructions

    Click here for Claim Instructions

    Color/Texture Disclaimer

    Colors, swatches, stains and textures may appear a bit different on certain browsers and computer monitors as a result of photographic, internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures, stains and grains you see displayed on this site are perfectly accurate. When you place an order, you are accepting the limitations inherent in not directly viewing samples. Your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains and grains. If you would like to see firsthand materials, please contact us and we will be happy to provide you samples.

    Warranty Information

    Because we carry products from over 300 suppliers, warranties will vary. Most of our suppliers offer a one year warranty, many offer between 1-5 years. For more specific information, please call us at (844) 480.0855.

    Payment Information

    You can pay by Visa, Mastercard, American Express, Paypal, or by check, or ACH.

    Terms and Conditions
    • Unless stated on this site, items are not to be used outdoors.
    • All Quotes are based on our current knowledge at the time of the quote.  Due to industry wide raw materials and logistics pricing fluctuations, prices are subject to change without notice.
    • Any request for previously unpaid services made at the time of delivery will be the financial responsibility of the recipient.  These fees are set by the carrier, sometimes without notice, and may increase shipping costs substantially. 
    • Items are sold on an as-is basis and RFP makes no claim whatsoever implied or otherwise unless expressed explicitly in writing as to the applicability of the items to their intended use. 
    • Restaurant Furniture Plus will assist customer with any claims against the manufacturer's warranty for defective merchandise.  Restaurant Furniture Plus does not further warrant any merchandise.
    • Restaurant Furniture Plus is not responsible for any removal, installation or re-installation costs.
    • Restaurant Furniture Plus's maximum and sole liability arising from or related to the sale of specified merchandise shall be limited to the payment of the purchase price, or the portion of the price which relates to the defective merchandise.
    • RFP (including its individual employees, owners or directors) is not responsible for any indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits or loss of use) arising out of the use or inability to use any products whether based upon warranty, contract, tort, or otherwise, even if Restaurant Furniture Plus has been advised of or should have known of the possibility of such damages or losses.
    • Any outstanding balances or fees including those for additional services will accrue interest at 1.5% per month and any costs related to the collection of unpaid balances including third party legal and collection services will be the responsibility of the customer and will be added to the outstanding balance.