Element Barstool

GENERAL

I’m not sure how many chairs/stools/tables I need. Can you help?

Yes! We’ve been doing this for a long time, and we have answers to all your questions. Give us a call at (844) 480.0855 and tell us about your project. Or email us your specific questions or project info and we’ll get back to you right away. We’d love to help in any way we can.

I have a complete restaurant build. Can you help?

Yes! Our FREE Furniture Sourcing Service is exactly what you need. Basically, we’ll find every piece of furniture on your list and give you the best prices to boot. Learn more or call (844) 480.0855 to speak to someone right away.

I have a very tight deadline for my project. Can you help?

Yes! We have over 5 years of experience helping customers get exactly what they need in the time they need it. Because we have strong relationships with over 300 suppliers and manufacturers, odds are we can get the furniture delivered to your location on time and on budget. Call us now at (844) 480.0855.

I don’t see exactly what I’m looking for on your site. Can you find it for me?

Yes! We have wholesale accounts with over 300 suppliers, and only a fraction of their products are listed on our site. Just send us a picture or drawing of what you want, and we'll find it for you. Also, since we have our own custom manufacturing facility here in the States, we can produce exactly what you need, in the quantity that you need it (Learn more about our custom furniture). Give us a call to discuss your project at (844) 480.0855.

ORDERING

Can orders be placed by phone?

Yes! In fact, we love it when you call. Please call us at (844) 480.0855 so we can help you right away.

Is there a minimum order?

Yes. In order to give you the best possible price on commercial restaurant furniture, we have a minimum order of $500, which can be mixed and matched. For more information please call us at (844) 480.0855.

What is your cancellation policy?

Orders can be cancelled by phone or by email if production on the items have not begun, or if the items have not shipped from the supplier's warehouse yet.

There is a 35% restocking fee for all non-custom orders that are returned, and the customer must pay for the return shipping. (For more information on returns, please refer to our Returns and Cancellations policy.)

Custom orders already in production cannot be cancelled.

Can I make a custom order?

Yes! We have our own custom manufacturing facility here in the States, so we can produce exactly what you need, in the quantity that you need it (learn more about our custom furniture). Give us a call to discuss your project at (844) 480.0855.

Can I purchase a sample product first to make sure that I like it?

Yes. If you're considering purchasing at least $500 or more, we'll be happy to ship out a sample to you. You would just need to pay the cost of the sample item plus shipping. Please give us a call at (844) 480.0855 to order your sample. 

PAYMENT

What payment methods are accepted?

You can pay by Visa, Mastercard, American Express, Paypal, or by check, or ACH.

Do I need to pay for my entire order upfront?

For orders over $7,000, we can split the invoice into two separate payments of 50%. The first is due when the order is placed, and final payment due when order is ready to ship.

SHIPPING/DELIVERY

What's the delivery time?

Most of our items ship out in 10-15 business days. We also have over 2000 quick ship items that will get to you within 5 business days. Custom orders may require a longer lead time of 6-12 weeks, depending on the specific items. If time is a concern please contact us at (844) 480.0855 for approximate delivery date. In some cases we can also assist you with rush orders.

How much does shipping cost?

You can calculate your shipping costs on the checkout page. If you need assistance calculating the shipping, we'll be happy to provide you with a freight quote. Please call (844) 480.0855.

How can I track my order?

Once your order is shipped a confirmation email will be sent with tracking information. Our customer service department will be happy to help you with any concerns at (844) 480.0855.

Having access to over 10,000 products mean your order may not ship complete from one warehouse or at the same time. If this is the case our team with reach out with separate tracking numbers and a detailed packing slip for each shipment.

What if the items arrive damaged?

Although great care is taken with your shipment, sometimes damage can occur during transport. Please refer to our Shipping Policy for more information.

CANCELLATIONS AND RETURNS

What if I want to cancel my order?

Orders can be cancelled by phone or by email if production on the items have not begun, or if the items have not shipped from the supplier's warehouse yet.

Once your order has been shipped, it cannot be cancelled. (For more information on our return policy please refer to our Returns and Cancellations policy.)

What is your return policy?

There is a 35% restocking fee for all non-custom orders that are returned and the customer must pay for the return shipping.All items must be returned in original manufacturer's boxes and will be inspected at time of arrival. You will also be responsible for packing the items, and the cost of doing so. Therefore, it is your responsibility to keep the original manufacturer's boxes and packing materials. In case of damage to the returned product, you will be charged the item's full price as it appears on the original order. 

No item can be returned after 14 days.

Custom orders cannot be returned.

(For more information on returns, please refer to our Returns and Cancellations policy.)

WARRANTY INFORMATION

What warranty do you offer on your products?

Because we carry products from over 300 suppliers, warranties will vary. Most of our suppliers offer a one year warranty, many offer between 2-5 years. For more specific information, please call us at (844) 480.0855.

Why Buy from Us?

Superior Customer Service and Knowledgeable Experts

Our staff of furniture experts are always available to answer your questions and help in any way we can. We'll guide you through the entire process, from planning to purchase to logistics and delivery. Think of us as a part of your team. Your success is our top priority.

High Quality Furniture at Great Prices

We only carry the highest quality products from suppliers that we know and trust. And, because of the close relationships we have with those suppliers, we are able to get some of the best prices in the industry and pass those savings onto our customers.

Our FREE Furniture Sourcing Service

As a busy restaurant owner, you have more important things to do than spend hours and hours online shopping for furniture. With our FREE Furniture Sourcing Service, we'll find every piece of furniture on your list and give you the absolute best prices. Learn More